Dealing With Difficult Patients as a NEW PA
Mastering Difficult Patients As New PA
Alright, superstar PA grad, let’s dive into the nitty-gritty of your new gig! You’ve powered through the grind, and now it’s time for the thrilling world of healthcare.
But hey, being a Physician Associate (PA) isn’t all rainbows and unicorns – it’s a wild ride filled with moments that’ll make you both a superhero and an expert at calming people down.
Dealing with difficult patients as a new PA graduate can be challenging in more ways than one. This will not only happen at the beginning of your career but throughout your life as a PA.
You will be bombarded with 5 common questions from patients that can be difficult to answer, which I will address in this blog, and I will give you the best ways to respond without being rude or sounding annoyed.
Happy reading!
"What is a PA?" Conundrum:
You’ve put on your best professional attire (aka FIGS), you’ve got your stethoscope draped just so, and then it happens – your patient asks that constant question, “What is a PA?”
First and foremost, take a deep breath and maintain your composure. You are not alone in this. The confusion often stems from a lack of familiarity with your role, even though our profession has been around since the 80’s. So, why not turn this into a light-hearted educational moment?
“Well, I’m basically a medical superhero who works alongside doctors to make sure you’re in tip-top shape,” is an answer that usually elicits a smile. Your skills are as real as any, even if their understanding isn’t.
"You're Too Young to be a PA" Remark:
Age is just a number, right? While youthful looks can sometimes be deceiving and have people second-guessing your experience, it’s essential to remember that your education, training, and commitment speak volumes. Let your confidence shine.
Respond confidently, “I may look young, but I bring a wealth of knowledge and expertise to your care. You’re in excellent hands.”.
"Google Diagnosis" Challenge:
Dr. Google strikes again! Patients armed with information from the internet can be both a blessing and a curse. They might think they’ve got it all figured out but appreciate their effort.
Gently steer the conversation towards your professional opinion, “I see you’ve done some research, which is great! Let’s discuss your findings, and we can work together to come up with the best plan.”
"Don't You Want to Go to Med School?" Question:
Some people just don’t get it. They can’t fathom why you chose the PA path over medical school. The concept of not becoming a doctor is unfathomable.
This is an opportunity to assert your choice with confidence: “I absolutely love my role as a PA. I have the privilege of making a significant difference in patients’ lives without the extended duration of medical school. It’s the best of both worlds!”
"Can I See a Doctor?" Request:
Ah, the age-old preference for the title “doctor.” It’s more common than you’d think. Don’t take it personally. If there’s a physician available, let them decide. After all, it’s about the patient’s comfort. If there isn’t a doctor around, politely inform them and let them decide. It’s all about maintaining their peace.
My Personal Story on Dealing with Difficult Patients
I’ve been in those shoes, trust me. The classic “Can I see a doctor?” question is like our rite of passage.
You know what, though? After a while, it’s water off a duck’s back. People don’t always understand the PA gig, and that’s okay. Most folks aren’t medical wizards🧙♂️.
Now, the golden question from aspiring PA students: “Aren’t you offended when they ask for a physician?” My answer’s always a resounding “NOPE!” Here’s why:
- Less paperwork: Yeah, you heard it right. One less chart to do, and I can go see other patients or finish other charts. Efficiency, people!
- No form of attitudes: Who needs those? 🙅♂️ We’re here to help, not argue. Plus, some docs are pros at handling the “I want a doctor” folks.
But wait, there’s more. I’ll always chat with patients about what I can do. If they still want the doc, cool. We’re a team, after all. Some docs will jump in, while others know we’ve got this (and we usually do) and will not see the patient because they trust your judgement. “Your call, your patient!”.
If all else fails, we have got backup – facility managers! They can step in and help the patient decide.
Remember, folks, in the medical world, choices are abundant for you, the doc, and the patient. We are practicing medicine, patients are not ordering fast food. 🍔👑
Bottom line? You can’t always have it your way! #PAWisdom #NotToday
Maintain Your Peace and Confidence:
In this dynamic field, you’ll encounter a kaleidoscope of patients – the delightful, the challenging, the uncooperative, and the aspiring WebMD scholars. Don’t let occasional misconceptions or biases shake your confidence.
As a PA of color, you’ve chosen a path that will challenge you, inspire you, and reward you in ways you never imagined.
You’ve embarked on a path that not only serves patients but also inspires future generations of healthcare professionals who look up to you.
Embrace the challenges, stay true to your convictions, and always carry your confidence with you.
You are not just a PA; you are a symbol of diversity and progress in medicine. Your journey promises not just resilience but also an abundance of fulfilling moments.
Embrace it all with confidence, pride, and the knowledge that you’re making a profound impact on healthcare. Here’s to your bright and confident future as a PA in medicine!
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